(+39) 335 707 8284 [email protected]

User Manual for software applications

by

Project: Writing user manuals for a web-based software application

Customer: Athonet Srl

Industry: 5G Mobile Control Systems

Date: 2022-2023

Description:

The projects involved writing user manuals for configuring software for a cutting-edge, advanced 5G control system. All manuals were written in English.

Goals:
  • Provide end users with all the information they need to use the system properly and securely.
  • Apply company models and formats.
  • Comply with all applicable regulations.
  • Make the content of the manual clear, concise, and easy to understand.
Methodology:
  • Work with the development team to learn about the product and fulfill the learning path to be reflected in the content of the manual.
  • Apply the latest writing standards (see User Manuals) and operational best practices (see Writing to Communicate Value) using MS Office tools.
  • Use the latest recommendations for the structure and content of technical documentation (IEC/IEEE 82079).
Achievements:

We delivered user manuals on time and within agreed specifications. Their quality was appreciated, especially for clarity and completeness.

Specific skills and achievements:
  • Technical Expertise: We have demonstrated that we can acquire the necessary knowledge of the equipment and its applications. As a result, manuals could be written that have all the information necessary for the safe use of the system.
  • Professionalism and Cooperation: We were professional and cooperative at every stage of the project, and always available to respond to requests and make changes to manuals as needed.
  • Clarity and conciseness of the information: We have presented the contents of the manuals in a clear and concise manner and have organized the information in a logical and easy-to-understand way.
  • Ease of use for end users: We have structured the manuals so that they can be easily used by end users, in accordance with their expected and studied technical level.
Conclusion:

With expertise, professionalism and customer orientation, Flowoza has the skills and experience to provide quality user manual writing services.

For more details or questions, please do not hesitate to contact us.

Discover our services

We can offer you consultancy, training, digitalisation…

Do you need more information?

Briefly describe your needs, we will respond shortly with the most suitable solution or service.

Experience the Power of AI: A Practical Guide to Implementing a Successful Business Chatbot

Introduction Adopting a business chatbot that can provide fast, multilingual access to technical documentation through a conversational interface is an innovative strategy. This approach optimizes operational efficiency and improves information management within the...

Modular Content in Business Communication

Modular content is an innovative strategy for content management and creation. It consists of breaking down complex content into reusable modules that can be combined to create effective and engaging customer experiences. These modules, like building blocks, provide efficiency, flexibility, customization, and SEO optimization where needed.

Multi-language Virtual Assistant

Innovation for your business: Multilingual Virtual Assistant Find out how you can simplify access to information and improve support for your customers with our multilingual virtual assistant. Why Choose Our Virtual Assistant? Gets instant access to the information in...

Business growth strategy with high-quality technical content

A recent report details nearly 100 million user sessions in 136 countries, providing a comprehensive picture of user behavior around technical content. The results underscore the critical importance of delivering high-quality, well-structured content to capture interest, support customers and employees, and drive efficient and automated usage that results in significant operational savings.

Chatbot for accessing company documentation

Wouldn't you like to have a virtual assistant that can instantly locate a piece of documentation data by asking a simple question, even verbally? For example, to solve urgent problems or find information about products or services scattered in multiple documents. And...

Cybersecurity Guides

Today, it is essential to have a cybersecurity strategy and proper documentation. In this situation, having professional expertise is beneficial for creating new documents using robust, tested templates and for understanding how to utilize the right tools to manage all the sensitive technical information effectively.

Writing a style guide

Style guides give you the ability to present your brand or product in a polished and consistent manner. They save time by providing immediate answers to recurring doubts and questions, and are a necessary reference for new employee training.

Online Help for Software applications

The Online Help system is the user guide that is instantly available for user assistance. The software application looks serious and trustworthy, builds trust, gives users full autonomy, and reduces support calls.

API documentation

Investing in API documentation allows vendors to provide the best experience for customers who demand ease of use and therefore complete and accurate documentation. Click here to learn more about how a technical writer can make a difference.

Structured documentation with CCMS

Modern tools for developing documentation exist to ensure an optimized and structured approach, resulting in improved quality and reduced costs. What are they? Find out here.

Writing to communicate value

How to write well to reduce support requests, complaints, risk of damage, and malfunctions? And to be able to improve image and reduce the costs of training and supporting?

Operation and Maintenance Manuals

What should be included in a good operating and maintaining manual? How should it be structured to ensure that its goals are adequately addressed? Did you know that there is an international standard to which you should refer?

Avvia chat
Ciao 👋
Come possiamo aiutarti?