Project: Writing user manuals for a web-based software application
Customer: Athonet Srl
Industry: 5G Mobile Control Systems
Date: 2022-2023
Description:
The projects involved writing user manuals for configuring software for a cutting-edge, advanced 5G control system. All manuals were written in English.
Goals:
- Provide end users with all the information they need to use the system properly and securely.
- Apply company models and formats.
- Comply with all applicable regulations.
- Make the content of the manual clear, concise, and easy to understand.
Methodology:
- Work with the development team to learn about the product and fulfill the learning path to be reflected in the content of the manual.
- Apply the latest writing standards (see User Manuals) and operational best practices (see Writing to Communicate Value) using MS Office tools.
- Use the latest recommendations for the structure and content of technical documentation (IEC/IEEE 82079).
Achievements:
We delivered user manuals on time and within agreed specifications. Their quality was appreciated, especially for clarity and completeness.
Specific skills and achievements:
- Technical Expertise: We have demonstrated that we can acquire the necessary knowledge of the equipment and its applications. As a result, manuals could be written that have all the information necessary for the safe use of the system.
- Professionalism and Cooperation: We were professional and cooperative at every stage of the project, and always available to respond to requests and make changes to manuals as needed.
- Clarity and conciseness of the information: We have presented the contents of the manuals in a clear and concise manner and have organized the information in a logical and easy-to-understand way.
- Ease of use for end users: We have structured the manuals so that they can be easily used by end users, in accordance with their expected and studied technical level.
Conclusion:
With expertise, professionalism and customer orientation, Flowoza has the skills and experience to provide quality user manual writing services.
For more details or questions, please do not hesitate to contact us.