Introduction Adopting a business chatbot that can provide fast, multilingual access to technical documentation through a conversational interface is an innovative strategy. This approach optimizes operational efficiency and improves information management within the...

Modular content is an innovative strategy for content management and creation. It consists of breaking down complex content into reusable modules that can be combined to create effective and engaging customer experiences. These modules, like building blocks, provide efficiency, flexibility, customization, and SEO optimization where needed.

A recent report details nearly 100 million user sessions in 136 countries, providing a comprehensive picture of user behavior around technical content. The results underscore the critical importance of delivering high-quality, well-structured content to capture interest, support customers and employees, and drive efficient and automated usage that results in significant operational savings.

Wouldn't you like to have a virtual assistant that can instantly locate a piece of documentation data by asking a simple question, even verbally? For example, to solve urgent problems or find information about products or services scattered in multiple documents. And...

Today, it is essential to have a cybersecurity strategy and proper documentation. In this situation, having professional expertise is beneficial for creating new documents using robust, tested templates and for understanding how to utilize the right tools to manage all the sensitive technical information effectively.

Style guides give you the ability to present your brand or product in a polished and consistent manner. They save time by providing immediate answers to recurring doubts and questions, and are a necessary reference for new employee training.

The Online Help system is the user guide that is instantly available for user assistance. The software application looks serious and trustworthy, builds trust, gives users full autonomy, and reduces support calls.

Investing in API documentation allows vendors to provide the best experience for customers who demand ease of use and therefore complete and accurate documentation. Click here to learn more about how a technical writer can make a difference.

Modern tools for developing documentation exist to ensure an optimized and structured approach, resulting in improved quality and reduced costs. What are they? Find out here.

How to write well to reduce support requests, complaints, risk of damage, and malfunctions? And to be able to improve image and reduce the costs of training and supporting?

What should be included in a good operating and maintaining manual? How should it be structured to ensure that its goals are adequately addressed? Did you know that there is an international standard to which you should refer?

Writing today with the new tools of artificial intelligence in mind is timely and forward-looking, and immediately improves the quality of classic manuals.