Experience the Power of AI: A Practical Guide to Implementing a Successful Business Chatbot

by Piero Margutti | Aug 19, 2024 | AI, Highlight

Introduction Adopting a business chatbot that can provide fast, multilingual access to technical documentation through a conversational interface is an innovative strategy. This approach optimizes operational efficiency and improves information management within the...

Business growth strategy with high-quality technical content

by Piero Margutti | Jun 7, 2024 | Highlight

Why quality technical content is important Zoomin Software’s annual Technical Content Benchmark report analyzes nearly 100 million networked user sessions measured in up to 136 countries, providing a comprehensive picture of user behavior regarding technical...

Writing to communicate value

by Flowoza | Jul 9, 2023 | Highlight, Methodology

Manuals, Guides, Presentations… What does it mean to write in a way that best communicates the value of technology? Is it enough to list product or service features, specifications, installation, troubleshooting? Here’s a quick walkthrough of how we can...

Operation and Maintenance Manuals

by Piero Margutti | May 16, 2023 | EN 82079, Highlight, Manuals, Methodology

What should an Operation and maintenance manual say? Whatever format you choose, how should this document be structured to adequately cover its objectives? Regarding operating instructions or information for equipment and machinery, there is the international standard...

Write once, write well, reuse!

by Flowoza | Apr 12, 2023 | CCMS, Highlight, Methodology

Like software code, whose methods over the years have defined a modular, object-oriented approach with structured libraries, the field of technical and business documentation has gradually organized itself to work more efficiently. How often does it happen that we...