FLOWOZA
GOOD WRITING WRITES VALUE
Does your technical and sales documentation add value to your products?
Is it ready for effective, digital, efficient, remote, agile, interactive, and conversational use?
Read some answers on this introduction page below, or go directly…
High quality content
3+3 benefits
Why good documentation? For the manufacturer:
- Improves customer experience: clear and understandable content helps users use the product correctly and safely, preventing damage and accidents.
- Reduces support costs: comprehensive and up-to-date content empowers customers to solve problems themselves, reducing support calls.
- Enhances company reputation: High-quality content demonstrates professionalism and customer care, enhancing the company’s reputation.
For users:
- Improves product use: Clear and concise content helps users understand product features and use them effectively.
- Improves safety: Content with safety instructions and warnings enables users to use the product safely.
- Reduces learning time: step-by-step content guides users to use the product correctly and smoothly.
Key elements
6 points of method
What we write and what accompanies our products must be valid today and in the future. That is why the technical documentation we produce has to be:
- Simple and understandable in language, with a clear and balanced register and terminology appropriate to the users who will use it.
- Complete and up-to-date, with all the latest information needed to use the product correctly and safely through effective instruction.
- Logical, consistent and logical in structure, well organized to facilitate searching and guide the use of content.
- Accessible: quickly and conveniently available in easy-to-use formats for all user profiles and all physical and digital media.
- Efficient: designed, structured, and managed in an optimized manner to avoid unnecessary duplication, inconsistencies, and content errors.
- Future-facing: open and oriented to new forms of automated and conversational use through advanced technologies.
Our offer
Consulting, Support, Training,
Development, Review, Translation
We provide documentation management consulting, support and specialized training for user manual authoring, documentation development, distribution and management software, operational development of your own technical manuals, maintenance manuals, cybersecurity guides, style guides, AI virtual multilingual assistants.
Accurate technical and commercial translations and localizations in all languages.
INSIGHTS
Experience the Power of AI: A Practical Guide to Implementing a Successful Business Chatbot
Introduction Adopting a business chatbot that can provide fast, multilingual access to technical documentation through a conversational interface is an innovative strategy. This approach optimizes operational efficiency and improves information management within the...
Business growth strategy with high-quality technical content
A recent report details nearly 100 million user sessions in 136 countries, providing a comprehensive picture of user behavior around technical content. The results underscore the critical importance of delivering high-quality, well-structured content to capture interest, support customers and employees, and drive efficient and automated usage that results in significant operational savings.
Writing to communicate value
How to write well to reduce support requests, complaints, risk of damage, and malfunctions? And to be able to improve image and reduce the costs of training and supporting?
Experience the Power of AI: A Practical Guide to Implementing a Successful Business Chatbot
Introduction Adopting a business chatbot that can provide fast, multilingual access to technical documentation through a conversational interface is an innovative strategy. This approach optimizes operational efficiency and improves information management within the...
Modular Content in Business Communication
Modular content is an innovative strategy for content management and creation. It consists of breaking down complex content into reusable modules that can be combined to create effective and engaging customer experiences. These modules, like building blocks, provide efficiency, flexibility, customization, and SEO optimization where needed.
Multi-language Virtual Assistant
Innovation for your business: Multilingual Virtual Assistant Find out how you can simplify access to information and improve support for your customers with our multilingual virtual assistant. Why Choose Our Virtual Assistant? Gets instant access to the information in...
Business growth strategy with high-quality technical content
A recent report details nearly 100 million user sessions in 136 countries, providing a comprehensive picture of user behavior around technical content. The results underscore the critical importance of delivering high-quality, well-structured content to capture interest, support customers and employees, and drive efficient and automated usage that results in significant operational savings.
